Areteans: Enhancing Business Processes with Customized IT Solutions

CIO Vendor Delivering personal & relevant experiences have become the norm in the current digital age while servicing the end customers in the Banking domain. Whether it is a global bank with a pan Indian base or a local bank with regional Indian base, the banking industry is moving to provide a consistent experience across various customer touch points. In a Post-COVID era where being digital & serving customers remotely is no more a choice, possessing the ability to not only respond but pro-actively have the next best conversation with them will differentiate the digital abilities of a bank from its peers.

Areteans Technology Solutions, a global Pega Gold Partner has been at the forefront of enabling its global Banking & Financial services customers achieve the same ubiquitously. Headquartered in Hyderabad with centres across Kolkata, Chennai & Bangalore, Areteans has been serving its Indian & global clientele with innovative digital solutions built using Pegasystems industry leading platforms across Consumer Banking, Commercial & Investment Banking and Wealth Management.

Prior to the pandemic, Areteans was collaborating with customers to build intelligence & agility into their business processes using Pega. During this pandemic, they have supported their customers to meet enhanced levels of customer satisfaction, operational excellence, and achieve professed business outcomes helping them adapt to the new realities of the marketplace.

Speaking to us, Gaurav Mathur, COO Areteans stated, “Banking is a transaction intensive industry and serving customers digitally on demand 24*7 particularly when they are facing uncertainty is important. We worked with our banking customers to deliver strongly on that promise developing business solutions rapidly to meet the challenges of the market. And it has been only possible because of using a low code platform like Pega which has class leading end to end packaged solutions across
Customer Relationship Management complemented by Intelligent Automation capabilities.”

Areteans has been successful in delivering solutions that operationalize Artificial Intelligence by providing various flavours of analytics including but not limited to Predictive Adaptive modelling, Data Visualization, Natural Language Processing, Sentiment & Text Analysis, Marketing Offer Optimization, Churn Reduction etc. The company works with its banking customers to identify the right fit of Pega solutions based on the requirements and then works with their in-house Business & IT teams together to deliver rapidly, business outcomes tailored to those requirements.

Areteans has been successful in delivering solutions that operationalize Artificial Intelligence by providing various flavours of analytics

Beyond delivering superior customer service experiences using Pega CRM solutions, Areteans has also been supporting large Banking & Financial institutions in Asia & Europe to deliver Digital Lending Platforms, Risk Fraud & Compliance solutions, and Customer Life Cycle Management solutions.

Speaking to us, Subhakanta Mishra, Co-Founder of Areteans & its Global Head of Sales stated, “While our customer value our deep technical expertise on Pega software, our culture of innovation & focus on delivering business outcomes is what they love the most. This culture of innovation shapes our offerings specific to the context of each customer. Whether delivering a simple no-code tool which can help automate 900+ processes within a large MNC Bank’s back office without any IT support or helping create a decision engine which can harness data across the banking ecosystem & orchestrate proactive next best conversations with end customers in their channel of choice, our offerings ensure each challenge is met & served with a solution that serves to achieve the corresponding business outcome.”